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MMarianne:- Moving over to Webcentral Internet was a great decision. I was kept well informed at each stage of the process, the change-over happened incredibly quickly and seamlessly, and my service has been working perfectly since. Highly recommend.
NNigel:- Cannot recommend Webcentral internet enough! I set it up on my lunch break at work and when I arrived home it was all set up and working. Customer care has been so helpful with answering all my questions.
We do not have any standard connection fees for our nbn™ services. If you are in a new housing development or opt to have a new line connected you may be liable for an additional charge as dictated by the nbn™. Our customer care team will advise you of these charges, and you’ll need to accept the charges, before we proceed with your order.
Webcentral currently doesn’t offer phone services with their nbn™ broadband plans.
Depending on the location, nbn™ uses a mix of technologies to connect to the nbn™ network. We’ve created a few support articles, linked below, to help you with your selection.
Webcentral doesn’t support some devices and the usage of these devices are at your own risk. These devices include medical alarms, monitored fire alarms and lift emergency phones.
The access technology type is an nbn™️ term for how your premises will connect to the nbn™️ network. There are multiple technologies in use including
You won’t need to worry about technology type you connect with as your access technology type will depend on where you’re located and what technology types are available to that premises. After submitting your order, your access technology type will be displayed in your welcome email along with other key information about your order.
Some premises also have access to multiple technology types depending on if they are in an area that is scheduled to be upgraded to FTTP (Fibre to the Premises). If you’re an eligible customer, then we’ll contact you when Webcentral releases our FTTP Upgrade Offers.
If there has been a previous nbn™ connection at your premises the standard time frame is generally a few hours and a visit from an nbn™️ technician is typically not required.
If your address has not been connected to the nbn™ before, the standard time frame can be anywhere up to 20 business days and is dependent on your nbn™ access technology type and technician availability. Your nbn™ access technology will determine the exact method of installation for your technician.
For connections to premises that are already connected to the nbn™ via FTTN/FTTB/FTTP or HFC technology there may be a small period of downtime when switching to Webcentral. This period is normally between 5 – 20 minutes.
Webcentral offers unlimited nbn™ plans that will not increase congestion on our networks, ensuring our customers receive the quality internet speeds and service.
The nbn™ (National Broadband Network) was a government initiative that upgraded Australia’s national broadband infrastructure. The goal was to provide the majority of Australians with faster broadband speeds at affordable prices, with minimal costs for the project. The earliest customers were connected in 2010. The government officially declared the rollout to be complete in December 2020. However, tens of thousands of homes remain to be connected and NBNCo will continue by focusing on upgrades at least until 2023, to deliver faster speeds. Some of these include areas with Fibre to the Node (FTTN) technology, which will be upgraded to Fibre to the Premises (FTTP).
Although the nbn™ was undertaken by NBNCo, households and businesses connect to the nbn™ through their choice of retailer (internet service provider or ISP), such as Webcentral, as for any type of internet connection. In turn, the ISP purchases wholesale services from NBNCo. The nbn™ uses different connection types or technologies such as fibre, existing copper telephone wire, existing HFC cable (pay TV cabling). These vary depending on your location. Webcentral Broadband offers a range of plans to suit your needs.
It’s easy to get connected to the nbn™. Simply click through to check your address using our nbn™ availability checker and we’ll let you know if an nbn™ service is available to your premises. After that, you can choose one of our nbn™ plans and sign up online. Your internet service will be active within a flash.
We’ll also let you know the kind of speeds you can expect based on your nbn™ plan. This can vary depending on the access technology type has used to connect your premises.
The speed of your nbn™ connection will depend on the technology type in your area, your modem/router, and your plan. Webcentral currently offers the following plans with their indicated typical evening speeds.
Your speed may vary depending on your modem or router type, connection method, Wi-Fi speeds and other factors.
Prices for all our plans can be found on our plan selection page.
At this time, Webcentral doesn’t offer any 4G/5G backup services with our nbn connections.
For information on our Critical Information Summary documents, please see our support article here: https://support.webcentral.au/s/article/Webcentral-Internet-Critical-Information-Summary-Information.